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LIONCLOUD
Legal

Terms of Service

Last updated: July 2025

Important Service & Refund Policy Summary

By using LionCloud services, you acknowledge our limited 24-Hour Refund Policy applicable exclusively to regular, full-priced game servers.

🚫 Strictly No Refund Exclusions:
VPS & VDS ServersRDP ServersDedicated & Bare MetalWeb HostingLavaLink HostingSpecial Offers / SalesCoupon Discounted Orders
🚨
Abnormal / Illegal Activity VOIDS Refund Eligibility:

Even on products eligible under our 24-hour refund policy, any abnormal resource spikes, network abuse, DDoS involvement, or illegal operations immediately terminates and forfeits all rights to a refund.

1. Acceptance of Terms

By accessing and using our services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Service Description

We provide VPS hosting, dedicated servers, and game server hosting services. Our services are subject to availability and may be modified, suspended, or discontinued at any time without notice.

3. User Responsibilities

You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

4. Acceptable Use Policy

You agree not to use our services for any unlawful purpose or in any way that could damage, disable, overburden, or impair our servers or networks. Prohibited activities include but are not limited to: illegal content distribution, spam, malware distribution, and DDoS attacks.

5. Payment & Refund Policy

Payment is due in advance for all services. We offer a strictly limited 24-Hour Refund Policy exclusively on regular, full-price game server plans. STRICT EXCLUSIONS: There are absolutely NO REFUNDS on VPS, VDS, RDP, Dedicated / Bare Metal servers, Web Hosting, LavaLink servers, Special Offers / Sale plans, or any servers purchased with a Discount Coupon or Promo Code. Furthermore, even on eligible products, ANY detection of abnormal usage, server abuse, intentional stress-testing, or illegal activity immediately terminates and voids all refund eligibility. Failure to pay on time may result in service suspension or termination.

6. Service Level Agreement

We strive to maintain 99.9% uptime for our services. In case of extended downtime, service credits may be provided as outlined in our SLA documentation.

7. Data Protection

We implement appropriate security measures to protect your data. However, you are responsible for maintaining backups of your data. We are not liable for data loss.

8. Limitation of Liability

Our liability is limited to the amount paid for the service in the preceding 12 months. We are not liable for any indirect, incidental, or consequential damages.

9. Termination

Either party may terminate this agreement at any time. Upon termination, your access to the services will be discontinued, and any outstanding fees become immediately due.

10. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting. Your continued use of the service constitutes acceptance of the modified terms.

Contact Information

For legal enquiries regarding these Terms of Service contact us at: support@lioncloud.in

Refunds and cancellations are governed by our Refund & Cancellation Policy.

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